Subject: English Language Test - Prachi Kashyap
From: Prachi Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 08:45:22 -0400

| | Foreign Language Screening Test

Name | Prachi Kashyap    /  (78387) 57550    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings From Babyshop.com!

This mail is in regards toh your concern of not receiving your parcel.

We would regret to inform you that we had already couriered your order but received a complaint that address given by you is incorrect.we tried contacting you several times but could not able to connect.

Kindly share correct address with us so that we can courier it again.

Regards
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr Abdul,

Greetings of the day!

We are very sorry for the inconvenience caused to you.

We would luke to inform you that we will send our team to your house by tomorrow they will check the concern and replace the same if there is fault from our side.

Kindly coperate with us in this regards.

Regards
Homebox Team.

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