Subject: English Language Test - Arjya Animesh
From: Arjya Animesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 08:43:34 -0400

| | Foreign Language Screening Test

Name | Arjya Animesh    /  (91) 8455095095    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

I am reaching out to you from the customer service team regarding your recent order. My sincere apologies to identify that there has been a delay in the delivery of the item.
As per the information received it seems there is a issue with your mentioned address for the delivery. If you could just reply to this email with the correct address we will be resolving the issue as soon as possible.

Kindly requesting you to please reply to this email so that we can resolve the issue as soon as possible.

Thanking you,

Customer service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

We are really sorry for the inconvenience faced during the installation of the product. I do understand that how frustrating it is. I sincerely apologise for the situation & would try to resolve it as soon as possible.

If you could just reply with your order details to this mail I will get in touch with the service team & would resolve the situation as soon as possible.

Kindly requesting you to please reply to the mail so that the situation could resolved as soon as possible.

Thanking you

Customer service Representative

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