Subject: English Language Test - Amit Duggal
From: Amit Duggal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 08:30:58 -0400

| | Foreign Language Screening Test

Name | Amit Duggal    /  (91) 7015735563    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

We noticed that you have ordered a product from our website on 17th April, we tried it to ship the order at your address but failed to deliver because of incorrect address.

We at babyshop.com regret to inform you that we could not deliver your product after multiple attempts. Please place a fresh order to have the item delivered for free if you reorder with in 2 days.

We hope to see you soon.

Thanks & Regards
Amit Duggal
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Greetings for the day...!!

We have read your concern and we apologize for the inconvenience caused. Our team need more information to help you in the best way.
Please provide the following details:
1. Whether the packaging tampered?
2. Whether the delivery boy handed the product safely at your door.
3. Whether the installation people made any changes to the outer covering.

We also need pictures of the damaged product. The link to upload is given below:
www.homebox.com

We look forward to assist you.

Stay positive & Stay Safe.

Thanks & Regards,
Amit Duggal
Homebox.com

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