Subject: English Language Test - Ritika Singh
From: Ritika Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 08:26:57 -0400

| | Foreign Language Screening Test

Name | Ritika Singh    /  (+91) 7386235256    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/Madam,
We found the address provided by you to us for the delivery of your product was wrong/not found. Please email us the correct address. We will surely try to deliver your product as soon as possible.

Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir/Madam,
We appreciate your feedback. We will surely try to replace it after one of our team member has inspected it. We would like to get a clear picture of the cabinet. You can pick any of the TV cabinet you like on our website for exchange or you can mail us at our email for refund.

Thank you

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