Subject: English Language Test - Anjali Shukla
From: Anjali Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 08:17:01 -0400

| | Foreign Language Screening Test

Name | Anjali Shukla    /  (+91) 7905394327    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,

We hope that you are doing well.

This email is in reference to the order id#22345 that was placed 4 days ago and was supposed to reach to you today.We checked with our courier team and the address that has been given by you is not correct. Due to which delivery got delayed .

Since you are our valuable customer and we considering that we have two options either you can pickup from the store nearby or kindly let us know your address so that we can deliver it as soon as posible .

Thank you
Abcd

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

We apologize first for the inconvenience caused to you . Since you are our prime member and as per the policy it has che be exchanged within 15 days .

For further proceedings kindly reply back with the order id and the scanned copies of the receipt ,meanwhile we will try to arrange the exchange within 1-2days.

Thank you
ABCD

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