Subject: English Language Test - Ashu Bhatia
From: Ashu Bhatia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 08:08:31 -0400

| | Foreign Language Screening Test

Name | Ashu Bhatia    /  (+91) 9999190244    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

Greetings from baby shop.com.
We regret that the hand bag order placed by you on 20th April,2021, which was supposed to be delivered within 3 working days has not yet reached your postal address.
We request you to cross check and reconfirm the following address, as the courier has returned the item with the reason, ‘Incomplete address’.
XYZ
SECTOR 2
NOIDA -201301

Sorry for inconvenience caused.

Promising you of our continued service and support.

Thanks
Customer Care Executive
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr Abdul,

At the outset, we apologize for the inconvenience caused due to the delivery of a faulty item.
We will be sending our carpenters to have a look at the item and they will polish it then and their. In case the cabinet is not free of scratches despite the repair, we will replace it within the next 24 hours.

Please let us know the day and time when our carpenters can visit your place to do the necessary task.
Once again apologies from team Homebox for the inconvenience caused.

Promising you of our continued services and support.

Thanking you

Customer Services Executive
Team Homebox

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