Subject: English Language Test - Praveen Mohan
From: Praveen Mohan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 08:03:52 -0400

| | Foreign Language Screening Test

Name | Praveen Mohan    /  (+91) 9562485362    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for shopping with babyshop.com. Your order for hand bag was placed two weeks ago and was shipped to your address on the day itself. But our courier company was unable to find your address. Please re-check to confirm your address, so that our courier company can deliver you sooner.

Thanks,
Customer Support Executive,
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for shopping from Homebox Team. We understand your issue but our company policy suggests the return of products within 7 days of purchase. We are partnering with a service team to make our services more adequate and since the installation was recently done, we will escalate your issue to our service team. You will receive a call from our service team to confirm your issue and soon they will resolve your issue.

Thank You,
Customer Support Executive,
Homebox

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