Subject: English Language Test - George Varghese
From: George Varghese <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 07:50:06 -0400

| | Foreign Language Screening Test

Name | George Varghese    /  (91) 8287827459    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]
Cc: [email-masked]
Subject: shipped to wrong address

Hello Abc
How are you doing today?

Hope you and your family is keeping well during this pandemic situation.

I on behalf of livesalesman would like to inform you that the address:  123, north East California 23100 was wrong due to which the order was returned,  we tried to contact you on the number given at time of registration of order but no one picked the call. We called you 5 times on 5 different days.
So I request you to please call our customer support at 1800-234-4356 and please update your present billing address so that we can deliver order as soon as possible. You can mention order tracking number 78910 to update your new address and it will be shipped within next 1-2 business days and you will receive within 3-5 business days.

We apologise for the inconvenience caused to you.

Please be safe and secure.

Thank You

Regards
George Varghese
Team lead
Livesalesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To:  abdul@ gmail.com
Cc:  [email-masked]
Subject:  Replacement of TV Cabinet

Hello Abdul

How are you doing?  Hope you and your family is safe and secure during this pandemic situation.

I am sorry to hear that the cabinet which you received had scratches. So what we will do is we will deliver you the box so that you can send us TV cabinet back and as per our policies we will check and see if that damage was done intentionally or was damaged before shipped.
If damage was done by uu or during transport we will replace with new one and that will be shipped next day and you will receive in 2-3 business days. And if damage is done at your end there will be 12% deduction and remaining money will be transferred within 7-10 business day to your account.

Please be safe and secure.

Thank you

Regards
George Varghese
Team lead
Homebox

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