Subject: English Language Test - Rupinder kaur
From: Rupinder kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 07:35:35 -0400

| | Foreign Language Screening Test

Name | Rupinder kaur    /  (121002) 7683061457    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Dear
I understand your frustration , I want to help you the answer you want but for that we need some information regarding your phone number,your address and the handbag you ordered as we handed over the wrong adress
We will definitely send you back with a brand new handbag
Thanks again for taking the times to talk to us ! We always appreciated
Regards
Abc company

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Dear
We are sorry for this inconvenience.
We regret to you for product . You have purchased the TV cabinet last week you have face some issue .
However we offer you to change the product with a new Tv or else we can provide you refund if you want .
We are so sorry for it and we assure you the best service in the future

Thanks
Homebox team

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