Subject: English Language Test - Arun Shukla
From: Arun Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 07:29:19 -0400

| | Foreign Language Screening Test

Name | Arun Shukla    /  (+91) 9599628290    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi prerana,

Regards,

Hope you are safe under such daunting time of our life.

I just got your query regarding the hand bag order which was placed by you 14 days ago.Iam really sorry to informe you that due to the wrong address your order is still in the transit and was not delivered.

I personally apologize for the delay.I am personally keeping an eye on your order now.Please share the correct address details so that i can get the oder shipped at the drop of the hat at your place.

There will be no shipping charges for this order Keeping in mind your excellent relationship with Baby shop.com,I have gone a head and removed it as a good will gesture.

In case of any ambiguity please feel free to contact us at toll free 180000777899.

Take care of your self and each other.

Regards
Arun kr Shukla
Senior Customer support Team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Warm regards,

Hope your are safe under such unprecedented Situation.

I apologize that you have had such an experiance with us.

I have just got it checked with my back hand team.By mistake it was a refurbished unit was sent out to your place.

Do not you worry at all,You are in reliable hands and I am keeping an eye on your order this time.Will make sure that its a brand new one this time.Order has been placed against the clock for you and you will get a call 2 hours prior to the delivery Mr Abdul.So please be rest assured.

Once again Iam sorry that you had to suffer just because of this lately.

Please feel free to get in touch with us,Since we are available at your service 24×7.

Hope to see you more Shopping with us soon.

Regards
Arun kr Shukla
Senior Customer Service team

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