Subject: English Language Test - Rahul Saluja
From: Rahul Saluja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 07:27:35 -0400

| | Foreign Language Screening Test

Name | Rahul Saluja    /  (+91) 9996488999    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good evening mam/sir

Greetings from babyshop.com

Hope you are doing well !

We are really sorry to inform 😕 about your recent order status. As i have checked there is some issue with address.

I would like to request 🥺 you to place your order again with a confirm address as our team is facing some issue with your address. After this process your order will be shipped and delivered within 3-5 working days. Sorry for the inconvenience

Mam/sir

Thankyou
Have a nice day and keep shopping with us
Stay safe !

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

We are sorry to hear that you are facing some difficulties with our products 😕.
As i am able to see that your recent order is TV Cabinet with us and i totally understand your concern don't worry we will surely provide you the best of us !

So, Can you please share a photograph of those scratches with me over the mail So I can investigate with my team about this.We will surely provide you the best service. We will get back to you in next 24-48 hours.

Thankyou sir
For any other assistance you can contact us we will available 24*7 !

Have a nice day
Stay safe

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