Subject: English Language Test - Manonmani K
From: Manonmani K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 07:23:40 -0400

| | Foreign Language Screening Test

Name | Manonmani K    /  (+91) 8800866326    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer ,
I am sorry for the delay in product delivery . As i can check the order status , the address provided by you is wrong and the courier partner couldn't deliver the product to you at the earliest . I kindly request you to update me with the correct address , so i can place the order for the same or you can cancel the order and place the same order with correct address .

With regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul ,
I am sorry to hear this . I can help you with the product replace if the same if available. As i can check , the product is available in stock for a replace and i request you to place for a replace and the new product will be delivered to you at the earliest .

With regards

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