Subject: English Language Test - Goutanlian Guite
From: Goutanlian Guite <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 07:13:10 -0400

| | Foreign Language Screening Test

Name | Goutanlian Guite    /  (+91) 8882786175    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Xyz.
Thank you for contacting us.
while we are trying our best to deliver your order,the address you've provided was incorrect.
Kindly mail us your complete address so that the courier can deliver the item to you.Thanks

Customer service team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Atul.
we are extremely sorry for the inconvenience caused on you.to help you with this,kindly write to us at [email-masked], we will help you at the earliest.

Team Homebox.

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