Subject: English Language Test - Sushant Singh
From: Sushant Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 07:03:08 -0400

Foreign Language
Screening Test

Name

Sushant
Singh     /  (91) 7983239374    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Greeting's from the LMG !!!

Dear XYZ,

This is  referenced id to your latest order from the website of LMG Hand
bag.

Our courier partner tried to reachd to you on below mentioned address, which is
wrong as per team record.

Mister Singh, Please revert me your current address along with area pincode and
land-mark so that, one of our courier executive can delivered your item within
the expected time.

Thanks for the patience.

Have a great day ahead !!!

You can get back to us on same or can call me on toll feee number for further
query's

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Greeting's from the LMG !!!

Dear XYZ,

As i observed that you seen many stretches after the installation of the TV.

I am extremely sorry for that on the behalf of LMG.

I suggest you some steps throw it you can replace your item from the
website's,

1- Go to my profile

2- My orders

3- selected recent order

4- Replace item (Reson of replace )

5- submit a oto send on your registered number.

Our courier partner will reached you with the mentioned time on the website.

In case your are unable to do that then just ping me your booking id or
registered mobile number so that i can replace it from my side.

Thanks for the patience !!!

Have a great day ahead !!!

You can get back to us on same or can call me on toll feee number for further
query's