Subject: English Language Test - Shubham Dwivedi
From: Shubham Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 07:00:34 -0400

| | Foreign Language Screening Test

Name | Shubham Dwivedi    /  (486001) 8319063388    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello ma'am,
I have Just checked with the courier company they have visited your place many time to deliver your product but it seems that address provided by you is not correct so plzz provide with the correct address and you will receive your product as soon as possible.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir,

We are extremely sorry for the inconvenience you faced.
We have escalated this to our replacement team and your TV cabinet will b replaced with in next 48 hours. I have also made a note for our logistics team to be over cautious while delivering the new cabinet.

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