Subject: English Language Test - Shubham Dwivedi
From: Shubham Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 07:00:17 -0400

Foreign Language
Screening Test

Name

Shubham
Dwivedi    /  (486001) 8319063388
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello
ma'am,

I have Just checked with the courier company they have visited your place many
time to deliver your product but it seems that address provided by you is not
correct so plzz provide with the correct address and you will receive your
product as soon as possible.

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Sir,

We are extremely sorry for the inconvenience you faced.

We have escalated this to our replacement team and your TV cabinet will b
replaced with in next 48 hours. I have also made a note for our logistics team
to be over cautious while delivering the new cabinet.