Subject: English Language Test - Shaba .
From: Shaba . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 07:00:00 -0400

| | Foreign Language Screening Test

Name | Shaba .    /  (+91) 8287914535    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Apologize for the inconvenience to the customer. Listen to the complaint. Thank the customer for bringing the matter to your attention and then we record details of the complaint. We will reconfirm the address again along with the area pin code but will sort this out. After that I will communicate with delivery boy regarding the delivery and about customer's address. I will follow up and I will try to resolve the query in a same day. In this situation I would feel the same in customer situation so be polite and show empathy to the customer.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Greetings from Homebox Team,

Thank you for notifying us concerning the faulty product that you purchased from our site at Delhi on 04 May.

We would like to apologize on behalf of HOMEBOX TEAM for the inconveniences this has caused you. We have send replacement for the damaged goods by parcel post this morning. It will not be necessary for you to return the damaged goods.

If you have any further questions, please call us at our customer service department at 123-45678.
Thank for your patience

Thanks & Regards
HOMEBOX TEAM

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