Subject: English Language Test - Tamanna Negi
From: Tamanna Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 06:49:45 -0400

| | Foreign Language Screening Test

Name | Tamanna Negi    /  (110080) 9318363716    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
We are extremely sorry for the inconvenience caused , your order was shipped by us but due to wrong address it did not reach to you please update your address through email or call on customer service desk .
Thank you
Regards,
Baby shop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
We are apologize for this inconvenience caused, your TV cabinet will be exchanged with simple steps you just need to show your bill as per company policy we will help you you can proceed with online via using our app .
Thank you
Regards,
Cbb

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