Subject: English Language Test - Neeraj Rawat
From: Neeraj Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 06:37:17 -0400

| | Foreign Language Screening Test

Name | Neeraj Rawat    /  (+91) 9716261658    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greeting for the Day..

We would like to inform you that your order no______ had shipped from our end to you delivery address through (Courier company name) with identification no ( I’d no ) on dated (date). But unfortunately the address given by you was incorrect with some details. So, because of it the order is failed to deliver.

You are requested to kindly provide us your complete address along with area pin code.

So, our delivery partner can shipped it again.

Thank you and warm regards,

Customer Support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,

Greetings for the Day..

We apologise for the inconvenience caused to you. We would like to inform you that we have booked your complain and same has been conveyed to our technician and he will contact you or visit you for resolving the issue.

Thank you and Warm Regards,

Customer Support

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