Subject: English Language Test - Sahil Sharma
From: Sahil Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 06:30:50 -0400

| | Foreign Language Screening Test

Name | Sahil Sharma    /  (91) 8527749611    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir ,
This email is regarding your order number 1123 which you submitted on 1st of January .
You ordered a hand bag on our website.
We had sent the order to the courier company the same day,  however due to some unavoidable reasons ,  The address was wrong due to which the hand bag could not be delivered .
We really apologize for the inconvenience and assure you that such situation would never happen again .
The order has been re- shipped to you and would be delivered to you in 3 business days .
As a goodwill gesture, We are sending you a 30 percent discount coupon, Which you can on your next purchase.
We appreciate your business with us .
Thanks and Regards
Sahil Sharma

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
This email is in regards to your order number 101 which was a TV Cabinet. We came to know that the cabinet has too many scratches on it. We really apologize for the inconvenience you have faced and we assure you that you would never face such situation again .
We would send you a new TV cabinet within next 3 business days. And take back the one with scratches.
As a goodwill gesture we would send you a TV cabinet cover worth 1000 INR .
You are our valuable customer and we appreciate your business with us .
Thanks and Regards
Sahil Sharma
Home Box Customer Service Team

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