Subject: English Language Test - Godawari Saini
From: Godawari Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 06:18:05 -0400

Foreign Language
Screening Test

Name

Godawari
Saini    /  (201009) 9773688109
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

I will
apologise to the customer for delaying the product and d I will inform customer
that given address is wrong and I will ask the customer to update correct
address so that we can deliver the product.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Dear Abdul,

Thanku you for your mail and I will like to apologise you for the
trouble you faced as related to your product .Definately I will help you and I
will assure this problem will not be repeated again. I would request you to wait
for 24 hours so that our technician can visit to your home to look into your
product according to that will help you further and for sure the problem will be
resolved.

Thank you

Godawari