Subject: English Language Test - BHAWNA SINGH
From: BHAWNA SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 06:17:58 -0400

| | Foreign Language Screening Test

Name | BHAWNA SINGH    /  (91) 8434000672    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi ,
MR X,
Sorry for the inconvinience caused to you.As I can check here our delivery partner were unable to deliver the order because of incorrect address.plz check your delivery address so that our executive can take an attempt as soon as possible.
Thanks and Regards,
Bhawna.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi ,
MR ABDUL,
I really apolise for the same.I have raised the concern to  our management .soon the cabinet will be replaced by our team.plz don't worry for the same.
Thanks and Regard,
Team Homebox.

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