Subject: English Language Test - Robin Sharma
From: Robin Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 05:58:40 -0400

| | Foreign Language Screening Test

Name | Robin Sharma    /  (+91) 9557072434    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Valued Customer
Thank you for your email

We are truly apologies for this inconvenience.
As we can see in our system your address is wrong as per our courier,so your item is not delivered yet or delayed. Please provide your valid address again so we can assist you better. And we will update you soon regarding the same.

We again apologies for your concern.

Babyshop Customer Support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Valued Customer,

We truly apologize for the inconvenience that you are facing.could you please provide us your Proof of Purchase also provide your model name and some pictures of your item so we can help you better  and as soon as we receive an update we will notify you accordingly.

We do appreciate your patience and cooperation.

Sincerely,

Homebox Customer Support

| |