Subject: English Language Test - Kanika kohli Kohli
From: Kanika kohli Kohli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 05:54:21 -0400

| | Foreign Language Screening Test

Name | Kanika kohli Kohli    /  (0562) 9149288395    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello
So sorry for the delay as per our knowledge it's seems that the address which you have given was incorrect so we would request you to drop one mail with your correct address, so sorry for the inconvenience caused to you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey.
First of all so sorry for the inconvenience caused to you.
We will make sure to give you the best service again kindly click 2 to 3 pictures of your cabinet so that we can take a strict action towards it.
Thankyou.

| |