Subject: English Language Test - Vinay Tongaria
From: Vinay Tongaria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 05:31:52 -0400

| | Foreign Language Screening Test

Name | Vinay Tongaria    /  (+91) 9971549569    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi!

I am writing this email regarding your order no.: xxxx498 ,item name is hand bag and total amount is ₹321.

Sorry to hear that you haven't received the item on expected delivery date i.e. 24th April.

Our courier facility is facing a problem with your address details. I would request you to please update us within 24 hrs. So that we could make a delivery of this product as soon as possible. Or else delivery will get cancelled and refund would be initiated in your original mode of payment.

Thank you for contacting us. Have a nice day ahead

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi!

I am writing this email regarding your order no.: xxxx498 ,item name is TV cabinet and total amount is ₹321.

Sorry to hear that you are facing problem regarding our services.

I will talk to the team and respond with the same as it would be refunded or replaced.

I really apologize regarding this.

Thank you for contacting us. Have a nice day ahead

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