Subject: English Language Test - Mohd Tahseen
From: Mohd Tahseen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 05:06:33 -0400

Foreign Language
Screening Test

Name

Mohd
Tahseen    /  (91) 7007951365
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi
Sir/mam,

Hope you are doing well and safe.

We were trying to deliver your order

As per the mentioned address by you

But unfortunately that address was not

Found incorrect what you have mentioned

Request you to please provide your current

address by replying to this email so that

Our courier service provider will try to

deliver your product as soon as possible.

Thank you

Regards

Mohd Tahseen

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Sir/Madam,

Thank you for shopping at our platform I

hope you are doing well and safe.

Really apologize for the trouble that you

have faced as per your concern we are

taking your complaint and escalation the

same with our technical team.

Hope you will get the resolution as soon as

possible will not face the same in future

and will try our best to make your

shopping experience seamless.

Your patience will be appreciated.

Thank you

Regards.

Mohd Tahseen