Subject: English Language Test - Lavi Goel
From: Lavi Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 04:46:32 -0400

Foreign Language
Screening Test

Name

Lavi Goel
/  (63967) 27728    / [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hello Sir/Ma'am ,

This Email is Regarding Your Purchase Which You made Few Days ago

i.e a Hand bag. your order is ready and has been handover to the courier company
but the further process is unabled from the courier backend as because your
given number and address is wrong . So we are sending you e-mail, so that you
can provide us a correct and appropriate address.

please send us your correct address within 24 hours so we can send you your
order, otherwise unfortunately we have to cancel your order.

Thanks and Regards

Babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul,

Hope you are doing well, we are glad to hear problem from your side , and we are
sorry for this . we respect your decision but the things is we cant take this
order back neither return your money because we have some return policy and that
is clearly mention on the site where you have made this order. Used or installed
item we cant take back .

Hope you will understand our problem and take this is an proper way .

thanks for shopping with us , we will be glad to see you soon with another
purchase .

Thanks and Regards

Homebox Team.