Subject: English Language Test - simran karnwal
From: simran karnwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 04:03:47 -0400

| | Foreign Language Screening Test

Name | simran karnwal    /  (160043) 7251914357    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear XYZ
This is in reference to your request received by us to check your order status .
As we already delivered your order to courier company before 14 days. And it was tried to delivered to you as per your given address but due to wrong address mentioned by you it is not delivered. So there is your order tracking id we provided to you. You can contact with your delivery partner and can receive it by consulting with partner.
Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
We were sorry for the inconvenience caused to you by us.
We were tried our best for solving your problem as soon as possible.
Thank you
Homebox team

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