Subject: English Language Test - Sayyad azmam Ajmal
From: Sayyad azmam Ajmal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 03:58:45 -0400

| | Foreign Language Screening Test

Name | Sayyad azmam Ajmal    /  (91) 6398588987    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr/Ms (Name),

This is with reference to your email regarding checking the status of your order.

This is to certify that our team tried to deliver the order on your provided address but due to some issues with your adress it could not be delivered.

Request you to kindly share your valid adress so that needful can be done.

Regards
Sayyad azmam
Cuatomer service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

This is with reference to your email.

We apologise the inconvenience caused to you.

As per your email, we got to know that the cabinet provided to you by us has too many scratches on it.

So as per your demand we will return it and provide you with new cabinet and will make sure it is in good condition, and regarding your refund for the same we apologize to you as there is no refund policy as for now.

Regards
Sayyad azmam
Customer service

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