Subject: English Language Test - Harshit Tyagi
From: Harshit Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 03:55:36 -0400

| | Foreign Language Screening Test

Name | Harshit Tyagi    /  (+91) 8445486897    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello
I am really sorry for the inconvenience caused to you

As per the conversation we had regarding the cabinet.
I can arrange a replacement at no additional cost and you can return the damaged one or you can just return the item for a refund.
May I know your preference?

Your patience and understanding highly appreciated in this matter.

Rest assured we will make sure that this will not be repeated again in future.

Looking forward for your reply

Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello
I am really sorry for the inconvenience caused to you

As per the conversation we had regarding the cabinet.
I can arrange a replacement at no additional cost and you can return the damaged one or you can just return the item for a refund.
May I know your preference?

Your patience and understanding highly appreciated in this matter.

Rest assured we will make sure that this will not be repeated again in future.

Looking forward for your reply

Thanks

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