Subject: English Language Test - RISHABH ANAND
From: RISHABH ANAND <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 03:48:38 -0400

| | Foreign Language Screening Test

Name | RISHABH ANAND    /  (+91) 8318092711    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi XYZ,

We're writing to you for the confirmation of your delivery address. As per our records your delivery address is 123/455 (MP). The status of your order is out for delivery. In case if the delivery address is wrong, so you can coordinate with delivery person or you can also place fresh order with updated delivery address. So in future you will not face any incovenience.

Hope this helps.

Thanks,

XYZ

Shopify Customer Support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We're writing to you regarding the product that you purchased last week is TV Cabinet. As per our records you are the regular customer of ours.  Sorry for the inconvience that you've faced. I'm really apologised for that. As per the details the product has been delivered today and as per your concern that product is damaged and lots of scratches on it.
Don't worry We are here to help you ! As per the seller policy the product has 14 days return policy, So you can return it and ordered new one instead of that product. Again we really apologised.

Hope this helps.

Thanks,

XYZ

Shopify Customer Support

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