Subject: English Language Test - Arvind Gupta
From: Arvind Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 03:46:09 -0400

| | Foreign Language Screening Test

Name | Arvind Gupta    /  (91) 7307082262    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I will reply by stating..
Let me check your order's detail..
Yes sir your order is sender to your address..
Can you verify your home address...
Sorry sir the address was wrong we will update your order wait patiently for further notice..
Thanks for contacting.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Welcome sir ,
As you stated that the cabinet of tv has multiple scratches on it, so firstly sorry for such inconvenience, let the team confirm if it's not too deep we will able to replace ..
Thanks for letting us know the condition of product..

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