Subject: English Language Test - Thechamo Humtsoe
From: Thechamo Humtsoe <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 03:12:50 -0400

| | Foreign Language Screening Test

Name | Thechamo Humtsoe    /  (011) 9862330435    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello dear, Mr. so and so,
Sorry for the inconvenience.

Our delivery agent had try to deliver your order on time but, your mention adress as per the curier was wrong. So, in order to avoid the same mistake would you provide us your valid adress and Google location. Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi, Dear Abdul.
I wish i can help you. But our team had fixed everything in front of you and everything is okey at that time. So, according to our company policy there is no return policy  in such kind of situation.

Regards,
Homebox team.

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