Subject: English Language Test - Pragatika Srivastava
From: Pragatika Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 01:48:39 -0400

| | Foreign Language Screening Test

Name | Pragatika Srivastava    /  (91) 7017500792    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/ Mam

Greetings from XYZ.com

We have received your mail regarding the delivery of your order. We regret to find out that it is not being delivered to you till now.
After have a conversation with our delivery we get to know that the address mentioned by you for the delivery of order is not correct. We request you to kindly recheck the delivery address and get back to us so that we can deliver the package on the correct address.

Thanks and Regards
XYZ.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir/ Mam

Greetings from Homebox Team

We received your mail regarding the TV cabinet you purchased from us. As per the mail you are not satisfied with the cabinet which is being installed at your home as it is having some scratches on it. We apologise on our part and assure you that we will get it replaced within two working days.
Kindly excuse us for the same.

Thanks and Regards
Homebox Team

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