Subject: English Language Test - Abhishek Mandal
From: Abhishek Mandal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 01:22:22 -0400

| | Foreign Language Screening Test

Name | Abhishek Mandal    /  (91) 9773746569    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | I will inform the customer that the information provided from there end is wrong and ask the proper address to update in the app and also inform the courier boy about the address so the delivery can be successful.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii Abdul,
Thank you for you immediate response as I understood your problem from our end we will send the engineer as soon as possible to fix the problem  and your cabinet will be replaced also I am ascalating your complaint to the higher level.

Thank and Regard
XYZ team

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