Subject: English Language Test - Mayank Sharma
From: Mayank Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Apr 2021 16:03:53 -0400

Foreign Language
Screening Test

Name

Mayank
Sharma    /  (91) 9582797381
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Good day sir!

My name is Mayank from Babycare customer service.

As per the complaint received sir, i would like to tell you that the address
provided by you was incorrect according to our partner courier agency and they
tried to contact you via text message and phone call.

But there was no response from you, so the package was delivered back to the
seller's address.

But sir you can still reorder the selected handbag with the correct address
information or sir, you can ask for a refund.

(Note): Refunds are issued within 2-3 working days

I hope we helped you sir, thank you for contacting with babyshop customer care
service.

You have a good day!

For further information, you can contact us on our toll-free
number:112233445566

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Good day sir!

My name is Mayank from Homebox customer service.

As per the complaint received sir, i want to tell you that our installation team
is ready to replace your TV Cabinet with a new one.

Our installation team will get in touch with you within 5-6 working hour.

We hope, we solved your query.

You can even get in touch with our customer service executive on our toll-free
number:11223344556677 for further doubts.

Thank you!

Have a good day, sir!