Subject: English Language Test - MItali Dutta
From: MItali Dutta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Apr 2021 01:46:29 -0400

| | Foreign Language Screening Test

Name | MItali Dutta    /  (+91) 9958368316    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear ABC,

Greeting from Babyshop.com!!

With the reference of above mail, we would like to inform you that, the order already has been shipped from our side and handed over to courier company on the same day, however due to the wrong address we are unable to deliver the same.

We are requesting you to kindly share your correct address so that we can deliver the same.

Waiting for your response.

Thanks & Regards
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi [Customer],

I'm so sorry that you had a negative experience with [product, service, or company department]. I've looked into the issue.

I've forwarded this issue to [head of the appropriate department], our Senior product management. In the meantime, I'd like to offer a [discount/refund] for the inconvenience and will be checking in with you in a few days to update you on the status of [issue].

Once more, I sincerely apologise for the inconvenience. Please let me know if I can answer any questions, and I'd be happy to help!

Best,

XYZ

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