Subject: Arabic Language Test - Muhamed Mufeed
From: Muhamed Mufeed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Apr 2021 05:42:29 -0400

Foreign Language
Screening Test

Name

Muhamed
Mufeed    /  (91) 9961440657    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

My dear Costumer,

Iam very sorry to learn that there was a trouble with your order. It is our
responsibility to deliver our products quickly. We acknowledge that we failed in
performing our duty by delaying your order for three weeks.

This was caused by the wrong address you attached with your order. We failed to
double checking the address and we assure that we should do our best in this
issue.

I have passed this issue to my team and we will make sure we use this experience
to grow and learn as team.

Thank you for your patience. If you need anything else, let me know if I can
help.

Mufeed

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Thank you for your e-mail. We take customer satisfaction seriously and are glad
to hear from you. First, we are very sorry to learn from this e-mail that there
was a trouble with our team. We acknowledge that we failed this time with
scratches on the product we installed.

This was caused by the carelessness of our teammates in service, but we assure
that the current problem you faced with our team should be properly resolved
within a week.

I have passed this to my team and we will make sure we use this experience to
grow and learn as a team. As an additional way to apologize, we created a code
you can use to get 10% discount on your next purchase.

Thank you for your patience. If you need anything else, let me know if I can
help

Mufeed