Subject: Arabic Language Test - Rami Mahfoudh Ghaleb
From: Rami Mahfoudh Ghaleb <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Apr 2021 04:37:15 -0400

| | Foreign Language Screening Test

Name | Rami Mahfoudh Ghaleb    /  (0091) 9606679854    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I’m so sorry your order hasn’t arrived. I know how frustrating this must be.

I’ve tracked the package via carrier, and it’s currently listed as returned due to wrong address details. Please send us your address again so that we can forward it to the Carrier.

Please contact me directly if your order hasn’t arrived within (). In the meantime, I will do everything I can to ensure your package Gets to you ASAP.

Once again,  rami
, I sincerely apologize for the inconvenience.

Sincerely,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul, I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Kindly give us 2 minutes to check the issue and get it fixed.

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