Subject: English Language Test - Munish Wadhwa
From: Munish Wadhwa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 23:30:40 -0400

| | Foreign Language Screening Test

Name | Munish Wadhwa    /  (+91) 7015038381    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Xyz,

Greetings from Bagskart.com

We handed over your product to the courier company same day when the order was placed, but after your request we tried to contact courier company and  as per them that was a wrong address as they were unable to find you at the address given by you. So we request you to please update the correct address where you can take the delivery if there in any mistake in the address OR let us know when you will be available at your place and we will try to deliver within that time slot.

You can also track your handbag delivery through the tracking number shared with you in the confirmation email OR you can also visit our app in the order section and can easily track your order.

I appreciate your time and patience.
Thanks for co-operating.
Keep shopping with us.

Best Regards
Team Customer Service
Company Name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

I understand that you noticed too many scratches on TV Cabinet you've purchased on Feb23,2020.

I can see that the order was delivered on Feb27,2020 and you had 10days to replace from the date of delivery. Since, it's being installed already which states that the product is now not eligible for returns and replacement Policy, we are unable to process return or replacement option at this moment.

One of our aim is to provide a convenient and efficient service while you shop with Electronixcart. I am sorry to know that you did not have a great experience.

We appreciate your feedback.

Best Regards,
Electronixcart.com

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