Subject: English Language Test - Sachin Kumar
From: Sachin Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 06:46:36 -0400

| | Foreign Language Screening Test

Name | Sachin Kumar     /  (+91) 7903230199    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

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Everything You Need To Know about the RTO (Return to Origin) Shipping Charges

The world of eCommerce is also inclusive of the time taking and tedious process of package delivery. And in this process, we often come across a wide range of confusing terms that are related to the supply and delivery of the items. All of these unique terms have their own meaning and significance in the entire supply chain process.

One of the most common terms related to eCommerce package delivery is RTO. If you’re wondering what that means, we’re here to help you!

Read on to find out everything that you need to know about RTO. It will help you to have more insight into the whole concept of eCommerce package delivery and logistics.

Return to Origin or RTO is a commonly heard term in the eCommerce world. In simple terms, it refers to the non-deliverability of a package and its return to the seller’s address. The courier agency in case of RTO, is not able to deliver the shipment due to non-availability of the recipient and hence sends it back to the warehouse of the shipper.

Therefore,

Reasons for Non-Delivery of Packages
There are various reasons why a package remains undelivered and is sent back to the seller. Some of them are as follows:

The customer is not available to receive the package.
The customer denies the delivery of the package.
The address or other relevant information of the buyer is incorrect.
The door/ premise/ office is closed.
Failure in re-attempt for delivery

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The next obvious question that arises in your mind – how is this RTO process carried forward?

In most of the cases, the package isn’t immediately returned to the seller’s original address. Once the order has been given a non-delivered status from the courier, the following course of actions take place:

Most of the courier services re-attempt delivery of the order, at most 3 times.
The courier/ seller calls the customer and asks for a favorable delivery time.
Some of the couriers also send a text message or an IVR call to the customer, to know whether they would want to receive the parcel or decline it.
If the customer is not reachable by either of the methods or declines the order, an RTO is generated.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul.
I am really sorry  for that.
But you don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Regards
Sachin Kumar

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