Subject: English Language Test - Sandeep Mishra
From: Sandeep Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Apr 2021 05:12:08 -0400

| | Foreign Language Screening Test

Name | Sandeep Mishra    /  (+91) 9958311182    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Mam,

Greetings for the day.

Hope You're doing well.This is to inform you that our delievery partner tried to reach you at the given address but seems like it's incorrect so I would request you to please provide us with the correct address so that we could get your order delievered to you ASAP. Sorry for any inconvenience caused.

Thanks|Regards
Sandeep Mishra

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected Sir,

Greetings for the day.

Hope you're doing well, I'm sorry that you had to face this kind of situation because here at Homebox we try to make sure to deliever the best service so I would humbly request you to allow me sometime to have it checked with the concerned team and I'll get back to you with the best resolution at the earliest. Once again I apologise for the inconvenience.

Thanks|Regards
Sandeep Mishra

(Homebox)

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