Subject: English Language Test - Shyam Mishra
From: Shyam Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Apr 2021 03:25:18 -0400

| | Foreign Language Screening Test

Name | Shyam Mishra    /  (05881) 7055813122    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
First of all, please accept my sincerest apologies for the delivery of incorrect address for your last order.We started a formal inquiry in this regard and discovered that the error happened at one of our fulfilment centers and the wrong order was recorded in your name.  We have also put your order on priority so the shipment is delivered at the earliest.
However, we are doing our best to service your order at a priority and have already issued the half refund. Kindly use the toll free number at the bottom and me or someone from my team will get in contact with you. You can also contact us  by replying  this e-mail.

Sincerely
Shyam Mishra
Customer Service executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

I'm so sorry that you had a negative experience with product,I've looked into the issue, and it seems that you noticed the scratch after installation.

I've forwarded this issue to the relevant team. In the meantime, I'd like to offer a replacement for the inconvenience and will be checking in with you in a few days to update you on the status of replacement.

Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions, and I'd be happy to help!

Thanks!

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