Subject: English Language Test - Lao Prakash Mishra
From: Lao Prakash Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Apr 2021 08:21:43 -0400

| | Foreign Language Screening Test

Name | Lao Prakash Mishra    /  (+91) 9990942999    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi ABC

Greetings from XYZ

Thanks for contacting us. As per the status of your order, the courier company tried to reach you at the given address but it seems like the mentioned address was wrong.

Sorry for the inconvenience cause to you, request you to provide the correct address details, to update it with the courier company.

Thanks for your patience, will try to get your product deliver to you as soon as possible

Thanks again for contacting us. Have a nice day!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi ABC

Greetings from Homebox Team

Thanks for contacting us and sorry for the inconvenience cause to you. Will request you to share the clear pictures of the T.V Cabinet in order to process your request further. I will immediately update you on your request after that. And make sure you get a solution from our side as soon as possible, as we value our customers.

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