Subject: English Language Test - Naina Gupta
From: Naina Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 12:57:03 -0400

| | Foreign Language Screening Test

Name | Naina Gupta     /  (91) 9699324304    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

A customer had order a hand bag from our online store 14 days back. The order was shipped by us and handed over to courier company on the same day of order placed.
The courier service tried delivering the order to the customer, but the address provided by the customer was wrong
The customer tried contacting our store to get an update of his order placed.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello team box,
I recently purchased a tv cabinet from you people last week.
The installation of the cabinet was done this morning after the installation the service team left .
After the installation I saw the cabinet had too many scratches and problems in it.
I would request you to replace my cabinet with a proper one or refund me the purchase amount
Thank you
Abdul

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