Subject: English Language Test - Faisal KY
From: Faisal KY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 10:52:59 -0400

| | Foreign Language Screening Test

Name | Faisal KY    /  (91) 8096886731    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, Sir

Thanks for contacting us.

We have successfully shipped your order on 22nd April, It was supposed to get delivered by Thursday. But unfortunately, due to wrong address given, Delivery process couldn't be completed

We request you to provide correct address so we can initiate delivery once again

Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir,

Thanks for writing us

We apologize for the damage happened from our end, our agent will visit you to verify the damages of the product and will do the needful

We regret for the inconvenience caused

Thanks

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