Subject: English Language Test - Vidushi Agarwal
From: Vidushi Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 07:07:27 -0400

Foreign Language
Screening Test

Name

Vidushi
Agarwal    /  (91) 7217677459
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello
Sir/Madam,

Good Noon

Hope you are doing well

In accordance to ur recent order we just checked it with our sources and get to
know your order was shipped on our edge but there was some issue regarding your
delivery address so i request you to drop your current delivery address so that
we may get into touch with our delivery executive and get your order delivered
ASAP

Please have patience and Stay Safe

Regards,

Vidushi Agarwal

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello Mr.
Abdul

We are so sorry for the inconvenience caused to you.

We will try to fix this problem by replacing the Cabinet You ordered with the
new one and for the same i would request you to kindly share some pics so that i
can take your concern forward and can help your issue resolved by discussing it
with higher authorities

Thanking You,

Regards

Homebox Team