Subject: English Language Test - Trisha Singha
From: Trisha Singha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 06:57:50 -0400

| | Foreign Language Screening Test

Name | Trisha Singha    /  (+91) 8945046951    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
As per your request, we would like to inform you that your order has been shipped by us and handed over the courier service.But there is a problem regarding your address.May be there is some mistakes of noting down.Please confirm your address so that we can easily deliver your order in 2-3 days.Sorry for the inconvenience.

If you have any doubt feel free to contact us.

Thank You,
Customer service representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
This is the information regarding your request that the product you want to return or replace,is not possible because no return or replacement policy is there for this product.So your can't be applicable by us.

If you have any doubt feel free to contact us.

Thank You,
Customer service representative

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