Subject: English Language Test - KRISHNKANT SHARMA
From: KRISHNKANT SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 04:08:17 -0400

| | Foreign Language Screening Test

Name | KRISHNKANT SHARMA    /  (63864) 40384    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hii greetings!!!!

This mail is regarding the the order you placed 14 days back and you haven't received it still.
Firstly I apologise for the delay on behalf of the company and want to let you know you that you have not received the order cause your shipping address as per the courier service is wrong. I would request you check the address once revert this email with the correct information.
Also you can call us in the helpline number
TFN: *******

Thanks and regards
Krishnkant Sharma

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii sir greetings!! from homebox,
This email is in response to the email you sent us. As you mentioned that you have got a cabinet that have too many scratches on it. I would request you to please click few pictures of it and revert me on this same email.
So that, I can go ahead and get your TV cabinet replaced from the company.

Kind regards
Team Homebox

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