Subject: English Language Test - Syed Shah Faisal
From: Syed Shah Faisal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 02:49:35 -0400

| | Foreign Language Screening Test

Name | Syed Shah Faisal     /  (91) 9599554336    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Sir, your order has been dispatched but the courier service didn't find the exact attendant on the address you provided us. I think you have provided us the wrong address by mistake, I request you to please check the address once again and update it in your order details. So that we can make sure that you get delivery of your order.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir, we are are sorry to hear the inconvenience caused to you by are product, let us verify our team regarding your problem. Sir i request you to please share some pictures of the product, so that we can forward it to the related team and take an immediate action.

Regards
Homebox Team

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